Shipping, Returns, & Pricing
Important (but friendly!) information about our shipping, returns, and pricing policies.
All formulas are direct from manufacturersThis means only fresh stock with long expiration dates
There is no extra middle man! We keep only enough stock for the next 3 days, so you can rest easy knowing that our baby formula is as fresh as possible. Order processing is in real time and under 24 hours, even during weekends.
Delivered in 1-6 business daysEvery order is shipped using priority mail from Europe
We realize that parents need formula, and they need it fast. For this reason we don't even bother teasing our customers with slow shipping options - all our packages are shipped using the fastest available method. As soon as we have a tracking number to share, it'll be in your inbox. If we send you a tracking number on the weekend, it may not be fully updated by the carrier until Monday. Orders are shipped from Europe and often reach our customers within 24-48 hours. Typical shipping timeframes to the USA are 1-6 business days, or 5-8 business days for Canada.
Fast shipping means small cancellation windowsCancel within 30 minutes, or by midnight ET - whichever is sooner
Because we're working around the clock to ship out your formula, we have very tight turnaround requirements. This means that if you choose to cancel an order we can only accommodate this within 30 minutes, or at the latest by midnight ET (whichever is sooner). Otherwise your formula is likely already in transit and we aren't able to stop the shipment. By the way, our customer support team is awesome.
Free shipping on orders above $100$10 flat rate shipping below $100
Formula is heavy and we want to deliver it as quickly as possible. Unfortunately it is very expensive to ship out formulas as quick as we do, but any order above $100 will always qualify for free shipping. At this time we are only able to ship to the lower 48 states.
Fresh formula guarantee?Peace of mind at any quantity
Because we work so closely with manufacturers, we are able to have the freshest batches delivered directly to our warehouse every 2-3 days - meaning you always have access to only the freshest available baby formula in the market. If it isn't fresh, we won't sell it.
Baby formula can't be returnedThis should be common sense
Baby formula is a highly hygienic product. We realize that sometimes customers make mistakes in their purchases, but if it the formula leaves our warehouse, due to the sensitive nature of this food item we can't accept any returns or cancellations. You can view the full refund policy here. By purchasing you are also agreeing that this formula is for personal use only.
If the manufacturer has it in stock, we have stockOur manufacturers work closely with us to prevent stock outages
Bookmark our site, sign up for our email special offers, because as long as the manufacturer has it manufactured - we'll never run out of your favorite baby formula!
Our Warehouse... ❤️
...it's a great warehouse, but YOU are the most important part of our business.
Orders placed today, Sat Apr 1, are expected to arrive between and . In rare cases, clearance delays may push this timeline back slightly, but our team is always here to help with any import issues.