Shipping, Returns, & Pricing

Important (but friendly!) information about our shipping, returns, and pricing policies.

  • All formulas are direct from Europe
    This means only fresh stock with long expiration dates

    We keep only enough stock for the next 3 days, so you can rest easy knowing that our baby formula is as fresh as possible. All orders are processed is in real time and under 24 hours, even during weekends from our mainland-Europe warehouse (orders of UK products will usually show an update after the weekend, on Mondays).

  • Delivered in 1-6 business days
    Every order is shipped using priority mail from Europe

    We realize that parents need formula, and they need it fast. For this reason we don't even bother teasing our customers with slow shipping options - all our packages are shipped using the fastest available method. As soon as we have a tracking number to share, it'll be in your inbox. If we send you a tracking number on the weekend, it may not be fully updated by the carrier until Monday. Orders are shipped from Europe and often reach our customers within 24-48 hours. Typical shipping timeframes to the USA are 1-6 business days, or 5-8 business days for Canada.

  • Fast shipping means small cancellation windows
    Cancel within 30 minutes, or by midnight ET - whichever is sooner

    Because we're working around the clock to ship out your formula, we have very tight turnaround requirements. This means that if you choose to cancel an order we can only accommodate this within 30 minutes, or at the latest by midnight ET (whichever is sooner). Otherwise your formula is likely already in transit and we aren't able to stop the shipment. By the way, our customer support team is awesome.

  • Free shipping on orders above $100
    $10 flat rate shipping below $100

    Formula is heavy and we want to deliver it as quickly as possible. Unfortunately it is very expensive to ship out formulas as quick as we do, but any order above $100 will always qualify for free shipping. At this time we are only able to ship to the lower 48 states.

  • Fresh formula guarantee?
    Peace of mind at any quantity

    We work around the clock to access the freshest batches of baby formulas, delivered directly to our warehouse every 2-3 days - meaning you always have access to only the freshest available baby formula in the market. If it isn't fresh, we won't sell it.

  • Baby formula can't be returned
    This should be common sense

    Baby formula is a highly hygienic product. We realize that sometimes customers make mistakes in their purchases, but if it the formula leaves our warehouse, due to the sensitive nature of this food item we can't accept any returns or cancellations. You can view the full refund policy here. By purchasing you are also agreeing that this formula is for personal use only.

  • Subscriptions get inventory priority
    Secure your baby formula by subscribing

    In the rare event that some baby formulas go out of stock, we give priority on restocked formulas to our dedicated subscribers. Subscribe today to get the best possible access to fresh baby formula.

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